Patient Experience Week

Every year we participate in Patient Experience Week. It's celebrated globally and aims to improve the patient experience for better health outcomes.

Contact details

If you would like to get involved or have an idea you would like to discuss please email Bianca Pratt, Patient and Family Engagement Officer, or call her on (02) 9845 3442.

PEX Week is an initiative of the Beryl Institute. The Network supports PEX Week at a local and state-wide level to recognise the contributions staff make to improving a patient’s experience while being cared for in our hospitals or at our outpatient services.  

The Patient Experience

We know that positive patient experience is related to better health outcomes, including lower rates of admission and higher rates of adherence to treatment plans. It’s important because we care about you.

Patient experience is more than just providing great medical care, it’s about all the other things such as; respecting and valuing your needs, physical comfort, emotional support, engaging with you as the patient and your family in decisions which concern you but also the hospital and listening to what makes your time here better. 

Read 'Tailoring the patient experience'