Contact us

Contact or visit a hospital

To get in touch with one of our hospitals, or to find directions, follow the links below:

Deaf, hearing-impaired or speech-impaired customers can contact us through the National Relay Service.
Give them the hospital's number and they will connect you.
For more information, see www.relayservice.gov.au

Visiting hours

Be aware that hospital visiting hours may vary from ward to ward. Note that most wards have a 'quiet time' in the afternoons between 12:30pm and 2pm, when children and infants sleep. Please respect other patients and families during this time.

For detailed information about visiting hospital or what to expect when you have a family member or friend stay in hospital, go to Your family's visit to hospital.

Emergency contacts

See emergency services.

Contacting a clinic, ward or service

Search in Find a service for information on all of the hospital's services and departments, staff and clinics.

Compliments, complaints or concerns

We encourage you to voice any concerns you have about the care your child and family are receiving at Sydney Children's Hopsitals Network .  In the first instance, please speak with a member of your child’s health care team or the Nursing Unit Manager of your ward. If after discussion with the team or the Nursing Unit Manager you’re not satisfied, you can:

Email The Children's Hospital at Westmead or contact the Patients' Friend on (02) 9845 3535.

Email Sydney Children's Hospital, Randwick or contact the Patients' Friend on (02) 9382 0680.

The Sydney Children's Hospitals Network also encourages and values feedback from patients, families and visitors to - have your say.

Contact Newborn and paediatric Emergency Transport (NETS)

Street address: 170 Hawkesbury Road, Westmead NSW 2145

Postal address: PO Box 205, Westmead NSW 2145

Office telephone: (02) 9633 8700

Donation hotline: 1800 10 NETS (6387)

Fax: (02) 9633 8782

Email: Info@nets.org.au

Contact Pregnancy and newborn Services Network (PSN)

Street address: 170 Hawkesbury Road, NETS Base, Level 3 Westmead NSW 2145 Australia

Phone: (02) 9633 8850 or (02) 9633 8860

Contact the Children's Court Clinic

Street address: 2 George Street, Parramatta (Corner O'Connell St)

Postal address: Children's Court Clinic, Locked Bag 4001, Westmead NSW 2145

DX DX 8257 Parramatta

Phone: (02) 8688 1530 

Fax: (02) 8688 1520