Emergency Department at Sydney Children's Hospital, Randwick
Phone: (02) 9382 1111
Emergency Department, Sydney Children's Hospital, High Street, Randwick NSW 2031
The Emergency Department (ED) at Sydney Children's Hospital, Randwick provides urgent and emergency care to newborns through to adolescents from across NSW and beyond.
Open 24 hours a day, seven days a week, the ED is staffed by a team of expert nursing, medical, allied health and clerical staff who care for children suffering from serious injury or illness.
Your local Emergency Department can manage most problems. To find you local ED, visit NSW Health's Emergency Department Website
If you think your child’s condition is immediately urgent, please call 000 for an ambulance.
Accessing the ED
Our ED is located on High Street, Randwick. If driving to the ED, parents and carer’s can temporarily park in the 15minute drop off zone near the Hospital’s front entrance, under ‘the wave’. Limited disabled parking is available for special needs patients on Hospital Road, adjacent to High Street. Nearby street parking and undercover paid parking, accessible via Hospital Road or Barker Street, are other alternatives.
Changes to High Street - from 31 March 2017
From 31 March 2017, High Street will change as stage one of construction of Randwick’s new Light Rail service begins.
Emergency services access and emergency local access will be maintained to Sydney Children’s Hospital, Randwick’s Emergency Department at all times.
- Ambulance access to the High Street Ambulance Bay will remain the same.
- Two Emergency parking spaces within the construction staging area are available, located directly in front of the Emergency Department.
- A Transport for NSW Traffic Controller will be stationed the construction staging area 24 hours per day to assist families requiring Emergency care.
- There is also additional short-term parking on Clara Street, adjacent to Sydney Children’s Hospital, Randwick’s Emergency Department, and Hospital Road.
Like more information?
- General enquiries: please call 1800 684 490 or email firstname.lastname@example.org
- Urgent enquiries or complaints, call the 24-hour response line on 1800 775 465.
What happens in the ED?
When you arrive, you will first be seen by the Triage Nurse. The Triage Nurse will ask for information on your child’s injury or illness and will carry out a simple assessment. This may include weighing your child and taking their temperature and blood pressure. Based on your child’s symptoms, medical history and condition, the triage nurse will then determine how urgently your child needs to be seen by a Doctor or Nurse Practitioner.
A clerical staff member will need to take a record of your child’s name, home address and Medicare card details. This paperwork will usually be completed after your child is seen by the Triage Nurse. If your child needs to be urgently treated, this may be completed at a later stage.
Most children will spend some time in the Waiting Room before they are called in to see a Doctor or Nurse Practitioner.
Children with life threatening injury or illness, including children who are not breathing or unconscious will bypass the Waiting Room and will immediately receive urgent care.
Waiting times are dependent on the severity of your child’s illness or injury and the number of children in the ED. Those with serious health complaints will always be seen first. Sometimes, the wait can be one hour or longer.
A nurse will regularly monitor children in the waiting room. If you feel your child’s symptoms have changed or are getting worse, please let the nurse or a member of staff know.
When your child’s name is called, they will be taken to an assessment area to be seen by one of the ED staff. They will typically ask you to detail your child’s symptoms and medical history and may need your child to undergo a number of tests for example, a blood test or x-ray. They may observe your child for a period of time. Specialists from other areas of the Hospital may also come to the ED to see your child.
Most children will be assessed, treated and discharged home from the ED. In these cases, the ED Doctor or Nurse Practitioner caring for your child will provide you with a discharge summary which outlines what assessment and treatment took place in the ED and proposed treatment plan.
Where relevant, ED staff may provide you with a referral to see a GP, paediatrician or other specialist in the hospital or in the community.
Admitted to hospital
Depending on their injury or illness, some children may need to be transferred from the ED to a ward in the Hospital for overnight care or monitoring. If appropriate, sometimes staff in the ED may organise a transfer to your local hospital, so you can be closer to home.
Visitors to the ED
Direct family members can visit children in the ED at any time. Due to the busy nature of the ED, we kindly ask that other visitors are limited.
Support while in the ED
Support is available to all children and families during their stay in the ED.
- Play Therapists can help ease the fear experienced by some patients, through the use of play and distraction techniques. They also greatly assist in educating children about the Hospital, procedures and tests.
- Volunteers generously give their time to supporting patients and families in the ED by playing with children or helping parents and carers find nearby services.
- Social Workers are available to support families in distress or whose children are experiencing a life threatening medical emergency.
- Interpreters can be contacted by ED staff for parents and carers. If English is not your first language, and you need the help of an interpreter, please do not hesitate to ask a member of the ED team.
- Patient Friend can be contacted if you wish to leave feedback regarding your visit. Compliments and complaints can be sent via the website contact forms or you are welcome to phone the Patient Friend via the switchboard, 9382 1111.