Recent survey: Hard work by staff pays off

The care that our staff across the Network provide to patients and families continues to excel according to a new survey released today.

The Bureau of Health Information’s Admitted Children and Young Patients Survey 2017 showed that 97 per cent of parents rated the care their child received across the Network as either ‘very good’ or ‘good’.

More than 95 per cent of children aged 8-17 also rated their care as either ‘very good’ or ‘good’.

Dr Michael Brydon, Network Chief Executive, said the snapshot results were testament to the dedication and hard work of the more than 7000 staff and volunteers across the Network.

“Our identity is ‘working together… for children’ and that is exactly what these survey results reflect,” Dr Brydon said.

“While we are always looking to improve in every facet of work we do, the fact that so many children and parents are satisfied with the care we are providing is very pleasing.

“Hospitals can be very busy and often traumatic places for children and their families but we are committed to doing what we can to make that stay a more comfortable and a more positive experience” he said.

Other key findings of the bureau’s survey included:

  • 91 per cent of all respondents felt that they or their child were always treated with respect;
  • 88 per cent of all respondents felt nurses across The Sydney Children's Hospitals Network were always kind and caring;
  • More than 85 percent of all respondents said that health professionals explained things in a way they could understand; and
  • More than 91 per cent of all respondents said the staff that met them on their arrival to hospital were polite and courteous.

Visit the survey website.