Medical emergencies: call 000 If your child requires emergency treatment, please call 000 for an ambulance or drive to your closest hospital’s Emergency Department. See below for our Network emergency services.
Poisoning: call the NSW Poisons Information Centre on 13 11 26 or visit the website.
Mental health emergencies
Call 000 or 1800 011 511.
The Mental Health Line on 1800 011 511 is a statewide 24-hour mental health telephone access service. Anyone with a mental health issue can use the Mental Health Line to speak with a mental health professional and be directed to the right care for them.
Carers and health professionals and emergency service workers can also use the Mental Health Line for advice about a person's clinical symptoms, the urgency of the need for care and local treatment options.
Child Protection Helpline
To make a report about a child or young person at risk of significant harm, please call 132 111.
The Helpline is available open 24hours, 7 days a week.
- Our hospital emergency services
- Who should you call if you need advice?
- Where to find more information
Our hospital emergency services
The Children’s Hospital at Westmead and Sydney Children's Hospital both provide emergency treatment. Patients are seen on arrival by a senior nurse who will assess the urgency of their condition.
Emergency services at The Children’s Hospital at Westmead
The Children's Hospital at Westmead is located at the corner of Hawkesbury Road and Hainsworth Street, Westmead. If driving, come via Hawkesbury Road, Westmead. The Emergency Department is open 24 hours a day, every day. It is located opposite the Hospital's Main Entrance (in the Main building, level 2). There is no need to call first, just bring your child if they have an emergency illness or injury. Children are seen in order of urgency.
Emergency services at Sydney Children’s Hospital, Randwick
Sydney Children's Hospital, Randwick's Emergency Department is located on High Street, Randwick, adjacent to the Hospital's main entrance.
There is no need to call first, just bring your child if they have an urgent health problem. Children are seen in order of urgency. Sydney Children's Hospital, Randwick provides emergency services 24 hours a day, 7 days a week to children under 16 years of age.
Sydney Children's Hospital, Randwick is co-located with the Prince of Wales Hospital, Prince of Wales Private Hospital and the Royal Hospital for Women. If parking in the Campus' underground car park, families will need to follow the internal signs to Sydney Children's Hospital. Do not hesitate to ask staff at the enquiries counters for directions.
Changes to High Street - from 31 March 2017
From 31 March 2017, High Street will change as stage one of construction of Randwick’s new Light Rail service begins.
Emergency services access and emergency local access will be maintained to Sydney Children’s Hospital, Randwick’s Emergency Department at all times.
Ambulance access to the High Street Ambulance Bay will remain the same.
There will be two Emergency parking spaces within the construction staging area, located directly in front of the Emergency Department. A Transport for NSW Traffic Controller will be stationed in this area 24/7 to assist families requiring Emergency care.
There will also be additional short-term parking on Clara Street , adjacent to Sydney Children’s Hospital, Randwick’s Emergency Department, and Hospital Road.
For general enquiries, please call 1800 684 490 or email firstname.lastname@example.org
For urgent enquiries or complaints, a 24-hour response line has been set up by Transport for NSW for staff, volunteers, patients, families and visitors. Call 1800 775 465.
Urgent Care Centres
Urgent Care Centres are part of our strategy to provide an alternative to Emergency Department care for patients with minor injury and illness. Emergency Departments are getting busier each year, and as they must treat patients in order of medical urgency we have opened Urgent Care Centres to see patients with minor injury and illness without the need for a long wait.
The Urgent Care Centre is part of the Emergency Department, but it allows the Emergency Department to do what it does best - care for patients with life-threatening illness and injury. If a patient starts to get sicker while in the Urgent Care Centre, the patient can be moved into the Emergency Department easily to get the specialist care they need. The type of patients who can be seen in the Urgent Care Centres are those who present with minor fractures, sprains, lacerations, chest infections and other similar ailments.
If a patient starts to get sicker while in the Urgent Care Centre, the patient can be moved into the Emergency Department easily to get the specialist care they need. The type of patients who can be seen in the Urgent Care Centres are those who present with minor fractures, sprains, lacerations, chest infections and other similar ailments.
Who should you call if you need advice?
Healthdirect Australia is a 24-hour telephone health advice line staffed by registered nurses to provide expert health advice. You can call 1800 022 222 for advice if you, or a member of your family, are feeling ill and are unsure what to do, or for health information on a particular condition. At night and on weekends the nurse will help you to work out if you should speak to a general practitioner (GP). If so, the nurse will put you through to the after-hours GP helpline
Kids Helpline — crisis and suicide prevention
Kids Helpline is a free, private and confidential counselling service aimed specifically at young people between the ages of 5 and 25. Call 1800 551 800.
Children and young people can choose to speak with either a male or female counsellor and are able to continue to speak with the same counsellor to work through their issues. Kids Helpline has an extensive referral database of more than 7,000 support services such as suicide prevention, self-help resources and mental health information, as well as a variety of programs specific to the needs of local communities.
ADIS — Alcohol and Drugs Information Service
The Alcohol and Drug Information Service (ADIS) is a 24-hour confidential NSW state-wide telephone service. ADIS provides education, information, referral, crisis counselling and advice about illegal drugs such as heroin, ice and cannabis, and the problematic use of legal drugs such as alcohol and prescription medication. People in Sydney metro can call (02) 9361 8000, while regional and rural
LifeLine — Crisis support and suicide prevention
Lifeline provides a 24-hour crisis, suicide prevention and mental health support service line. They can be contacted on 131 114. Lifeline also provides national services and campaigns that promote emotional wellbeing, encourage help-seeking, and address suicide prevention and awareness.
Where to find more information
NSW Health has a range of online resources that may help you when accessing healthcare or looking for information about specific health conditions.