Your family's rights

We are committed to respecting the rights and responsibilities of our patients, families and staff.

At Sydney Children’s Hospitals Network, we are committed to patient and family-centred care. This means we support the rights and responsibilities of everyone – patients, their families and staff.

These are outlined in our brochure.

You can expect us to:

  • Introduce ourselves to you and your child and explain our role
  • Give your child safe and high quality health care
  • Treat your child and your family with respect and dignity
  • Give you and your child care that meets your individual, cultural and social needs
  • Involve you as an important part of your child’s health care team
  • Give you clear, understandable information about your child’s care
  • Listen to your views about your child’s care and answer any questions you may have
  • Respect the privacy and confidentiality of your child and your family
  • Ensure that you have a say in decisions about your child’s treatment
  • Inform you of opportunities to be involved in research and teaching

We expect you to:

  • Tell us if you have concerns about your hospital stay, and help us identify where we can make improvements
  • Ask questions if there’s anything you don’t understand
  • Attend appointments or tell us in advance if you need to reschedule
  • Let staff know if you plan to leave the ward
  • Let staff know of any change in your personal information, including contact numbers
  • Follow the instructions for your child’s agreed treatment and let us know if there are any problems
  • Respect the privacy and dignity of other patients and their families, as well as staff

Our hospitals are a safe place for everyone

We want our hospitals and services to be safe and supportive environments, so we ask everyone—staff, families, patients and visitors to:

  • Treat others with care, consideration, courtesy and respect.
  • Respect the Hospital’s policy on smoking and alcohol use.
  • Behave in a manner that is not aggressive or offensive.
  • Take care of personal property and respect hospital property.

Physical or verbal abuse of staff, patients, family members or visitors will not be tolerated. If necessary, hospital security will be called. We want you to tell us about any concerns you have about the care your child and family are receiving. In the first instance, please speak with a member of your child’s health care team or the Nursing Unit Manager of your ward.

If you’re not satisfied, you can contact the Patients' Friend.

Translating and Interpreting Service

If you require assistance with contacting the above services or require translation, please call the Translating and Interpreting Service (TIS) on 13 14 50.
For a copy of this leaflet in other languages and for other multilingual health information, visit

We will be publishing this brochure in other languages very soon.

Your feedback helps us to improve our services

Sydney Children's Hospitals Network encourages and values feedback from patients, families and visitors. You can read more about how to have your say at The Sydney Childrens Hospital Network.