Visiting our hospitals

  • In most areas, including the Outpatient Department, two people over the age of 12 years can visit a patient at a time. 
  • Due to space constraints and the need to maintain physical distancing, only one parent/carer can accompany a patient in certain signposted areas.
  • Siblings under the age of 12 years are unable to visit.
  • Where space permits, siblings of long stay patients (more than nine days in hospital) are encouraged to visit at a time pre-arranged with the ward’s nurse leader.

Keeping families connected is important to us. We encourage virtual visits using platforms like Facetime or WhatsApp. If you need access to a tablet for video conferencing, please speak to a member of your child’s health care team.

Additional mask advice

  • It is mandatory for people over 12 years of age to wear a face mask at all times, except when eating, drinking or sleeping.
  • We strongly recommend children over 5 years of age wear a child-sized mask, if they are comfortable. 
  • To protect our staff and other families and patients, mask exemption letters will not be accepted and entry to our facilities will not be possible.
  • Please bring your own mask if possible. If you don't have a mask, we will provide one for you. Child-sized masks are available at our hospital entrances. 
  • Face mask-wearing guidelines are available on the NSW Government website.

Returning travellers

External contractors and visitor requirements:

  • Pre-schedule/book visits with confirmed timing. Note: numbers may be limited
  • Must not attend if you have any COVID symptoms
  • Must not attend if you are a close contact
  • Wear a surgical mask in all areas of the hospital
  • Wear eye protection when within 1.5m of patients and families
  • Practice regular hand hygiene
  • Maintain physical distancing of 1.5m

Full Conditions of Entry

In line with public health orders and hospital guidelines:

  • In most areas, two people over the age of 12 years can accompany a patient at a time
  • Face masks must be worn at all times (if over 12 years of age). Masks are strongly recommended for children over five years of age (where appropriate)
  • Filming, photography or audio recordings of others is not permitted
  • Restrictions still apply for high risk settings such as hospitals. It’s important we avoid spreading infections to others, particularly our vulnerable patients and families. COVID positive parents/carers should not enter the hospital for 7 days after cold or flu symptoms, or contact with COVID-19.