Visiting our hospitals
- In most areas, including the Outpatient Department, two people over the age of 12 years can visit a patient at a time. All visitors will be screened upon entry.
- Due to space constraints and the need to maintain physical distancing, only one parent/carer can accompany a patient in certain signposted areas.
- Siblings under the age of 12 years are unable to visit.
- Where space permits, siblings of long stay patients (more than nine days in hospital) are encouraged to visit at a time pre-arranged with the ward’s nurse leader.
Keeping families connected is important to us. We encourage virtual visits using platforms like Facetime or WhatsApp. If you need access to a tablet for video conferencing, please speak to a member of your child’s health care team.
Additional mask advice
- It is mandatory for people over 12 years of age to wear a face mask at all times, except when eating, drinking or sleeping.
- We strongly recommend children over 5 years of age wear a child-sized mask, if they are comfortable.
- To protect our staff and other families and patients, mask exemption letters will not be accepted and entry to our facilities will not be possible.
- Please bring your own mask if possible. If you don't have a mask, we will provide one for you. Child-sized masks are available at our concierge screening stations.
- Face mask-wearing guidelines are available on the NSW Government website.
Returning travellers are no longer required to avoid high-risk settings. See NSW Health guidelines here.
External contractors requirements:
- Pre-schedule/book visits with confirmed timing. Note: numbers may be limited
- Must not attend if you have any COVID symptoms
- Must not attend if you are a close contact
- Enter via a COVID screening point
- Wear a surgical mask while in publicly accessible areas
- Wear eye protection when within 1.5m of patients and families
- Practice regular hand hygiene
- Maintain physical distancing of 1.5m
Full Conditions of Entry
In line with public health orders and hospital guidelines:
- In most areas, two people over the age of 12 years can accompany a patient at a time
- Face masks must be worn at all times (if over 12 years of age). Masks are strongly recommended for children over five years of age (where appropriate)
- All visitors will be screened upon entry and must check-in using our QR code
- Filming, photography or audio recordings of others is not permitted
Do not hesitate to discuss any questions or concerns you have directly with your child’s health care team.
Check-in and screening process
To help keep track of visitors to our hospitals, you will need to check-in via a QR code system.
Sydney Children’s Hospital, Randwick
- Check-in via a QR code available upon entry.
The Children’s Hospital at Westmead
There are two ways to complete your health screening:
- scan the QR code on display at the hospital entrances, or
- use our e-Gate App. It allows you to complete a one-off registration before coming to the hospital to save time.