Visiting our hospitals

  • In most areas, including the Outpatient Department, two people over the age of 12 years can visit a patient at a time. All visitors will be screened upon entry.
  • Due to space constraints and the need to maintain physical distancing, only one parent/carer can accompany a patient in certain signposted areas.
  • Siblings under the age of 12 years are unable to visit.
  • Where space permits, siblings of long stay patients (more than nine days in hospital) are encouraged to visit at a time pre-arranged with the ward’s nurse leader.

Keeping families connected is important to us. We encourage virtual visits using platforms like Facetime or WhatsApp. If you need access to a tablet for video conferencing, please speak to a member of your child’s health care team.

Additional mask advice

  • It is mandatory for people over 12 years of age to wear a face mask at all times, except when eating, drinking or sleeping.
  • We strongly recommend children over 5 years of age wear a child-sized mask, if they are comfortable. 
  • To protect our staff and other families and patients, mask exemption letters will not be accepted and entry to our facilities will not be possible.
  • Please bring your own mask if possible. If you don't have a mask, we will provide one for you. Child-sized masks are available at our concierge screening stations. 
  • Face mask-wearing guidelines are available on the NSW Government website.

Returning travellers

External contractors requirements:

  • Pre-schedule/book visits with confirmed timing. Note: numbers may be limited 
  • Must not attend if you have any COVID symptoms
  • Must not attend if you are a close contact
  • Enter via a COVID screening point
  • Wear a surgical mask while in publicly accessible areas
  • Wear eye protection when within 1.5m of patients and families 
  • Practice regular hand hygiene
  • Maintain physical distancing of 1.5m

Full Conditions of Entry

In line with public health orders and hospital guidelines:

  • In most areas, two people over the age of 12 years can accompany a patient at a time
  • Face masks must be worn at all times (if over 12 years of age). Masks are strongly recommended for children over five years of age (where appropriate)
  • All visitors will be screened upon entry and must check-in using our QR code
  • Filming, photography or audio recordings of others is not permitted

Check-in and screening process

To help keep track of visitors to our hospitals, you will need to check-in via a QR code system. 

Sydney Children’s Hospital, Randwick

  • Check-in via a QR code available upon entry.

The Children’s Hospital at Westmead

There are two ways to complete your health screening:

  • scan the QR code on display at the hospital entrances, or
  • use our e-Gate App. It allows you to complete a one-off registration before coming to the hospital to save time.

e-Gate resources