Hearing services at Sydney Children's Hospital, Randwick

Contact details

Contact Details:

Phone: (02) 9382 1297

Fax: (02) 9382 1200

Address: Level 3, Emergency Wing, Sydney Children's Hospital, Randwick

The Hearing Support Service is a multidisciplinary clinic that provides services for children and babies who have a recent diagnosis of a permanent hearing loss. Babies who have a refer result on the NSW State-wide Infant Screening - Hearing Program (SWISH) and a permanent hearing loss on diagnostic assessment, are referred by the audiologist for review at the clinic.  Older children with a newly identified hearing loss will be referred directly to an ENT specialist, but under exceptional circumstances, may be seen at the multidisciplinary clinic.

Any child with abnormal results on investigations is offered a follow up appointment.

Hearing services at Sydney Children’s Hospital, Randwick (SCH) provide:

  • Consultation with multidisciplinary staff including a Developmental Paediatrician, Genetic Counsellor, Audiologist and Social Worker
  • Support for families of newly diagnosed children and their associated health care workers
  • Timely access to a variety of experts in the one location
  • Information and discussion about possible causes of hearing loss and available investigations
  • Information about various intervention strategies and early intervention providers
  • Assistance with referral to other specialists including ENT specialists, Ophthalmologists and Geneticists
  • Family audiograms.

For children suffering from non-permanent deafness, referrals are received from medical practitioners for audiology testing. If testing finds a permanent hearing loss, children are referred to the clinic.

Services also include support to inpatient services with review of some ENT patients.

The service also undertakes pre-operative work ups on patients being prepared for Cochlear Implant surgery at the Shepherd Centre.

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The aim of the clinic is to identify causes of the child’s deafness, arranging further investigations and to initiate early intervention and follow-up. An assessment is undertaken, a diagnosis made and a treatment plan developed. Children and their families usually attend for one appointment only and follow-up is undertaken by paediatricians and general practitioners.

How to refer to Hearing Support Service

Health care workers and/or parents can arrange attendance at the clinic with a doctor's referral. Hearing assessments and diagnosis must occur before attending the clinic.

We understand that not all families require the services of the Hearing Support Service. Many families know the reason for their child's deafness. Many deaf or hearing impaired children do not have significant problems requiring additional help. However, for those who do, we are able to offer high quality multidisciplinary assessment and clear feedback to parents and caregivers, thus enabling them to make well-informed decisions about their child.

Hearing Support Service Social Work

A team social worker provides emotional and practical support to families following the diagnosis of a hearing loss. Wherever possible, the social worker will meet the family at diagnosis to offer support and to assist the family with facilitating the next steps in the management of the hearing loss.

At SCH the Social Worker coordinates the hearing support service.

Some of the things you may want to talk about with the social worker are:

  • Your adjustment to the diagnosis of your child's hearing loss
  • Feelings of grief and loss
  • Financial or other practical details that may impact on your ability to manage your child's hearing loss
  • What interventions are going to be most appropriate to your family's particular circumstances
  • Other concerns that may impact on your ability to cope.

You can contact the Social Work Department on (02) 9382 0862 for further information.