Facilities and services

Looking for services and facilities? Here's a list to make your visit easier.

Banking services

A 24-hour Multi-card ATM, Westpac ATM and ANZ atm are located on Level 2.

Breastfeeding rooms

You are welcome to breastfeed anywhere in the Hospital. In the Resource Centre on level 2 of the Hospital (just around the corner from the Chemist) there are lounges and comfortable chairs.

If you want more privacy, there are also chairs fro breastfeeding in the baby change rooms on Level 2.

Changing Place for adult-sized and disabled children 

The Changing Place facility meets the needs of families whose severely disabled children are adult sized. This facility is the first of its kind installed in an accredited Australian hospital. Located on Level One, it includes a toilet, hoist and adult size change table, with enough room for two carers.

Families need to use a swipe pass to access the room. These can be obtained from Security, Enquiries, Outpatients front desk, Orthopaedic Clinic and Physio Clinic  on Level Two (entry level), from Bear Bite and Social Work on Level One and  and Kids Rehab on Level Three.

Chaplain and worship rooms

The Quiet Room is for multi-faith prayer, reflection, meditation and services of worship.

It is open 24 hours a day and is located on level 2 of the Hospital. Walk towards Bear Brasserie and turn left towards. The Quiet Room is on the left.

Hospital prayers, to which all are invited, are conducted in the Quiet Room each weekday morning at 10 am. Mass is conducted at 12.30pm each Friday.

Chaplains may be contacted through the Switch on: 9845 0000 during normal hours, and are available in emergencies outside these hours.

Each Ward has details of the chaplains routinely visiting there. The chaplains brochures are available in each ward.

Sacraments, eg baptism, are available on request.

Watch our Chaplaincy video

Chemist and pharmacy

Kids Plus Chemist is open from 8.30am to 5.30pm Monday to Friday. It offers a full pharmacy service, gifts, personal items, stamps and 'phoneaway cards'. It is located next to the Volunteers Shop on Level 2 and the phone number is (02) 9689 2999 or extension 50551 from within the Hospital.

Hospital pharmacy

The Hospital Pharmacy dispenses hospital prescribed medications for inpatients and some outpatients. The Hospital Pharmacy is located on Level 2 (near the Parents' Hostel) is open Monday to Friday from 9am -4.30pm.

Free Wi-Fi

Trying to pass the time while in hospital is not always easy. Patients and their families can now use the Wi-Fi, provided by NSW Health, to stay connected and entertained during their visit.

Need-to-know

  • When you log into our Wifi, we keep your first and last name and your email address.
  • The Hospital or the Sydney Children's Hospitals Foundation may contact you using this information. 
  • We do not sell or share this information with any third parties. 
  • Here are the Terms and conditions.

Like to log in now?

  • Guest WiFi name: _HealthGuestWiFi_CHW
  • Offsite 24 hour technical support is offered by the external supplier, please call 1800 904 182.

Laundry

A coin-operated laundry is available for parents to use. It is located on Level 1 at the far end of the corridor. You will need $1 coins for the washing and drying machines, and $2 coins for the washing powder dispenser.

Starlight Express Room

Sibling Care Centre

Our Sibling Care Centre is a childcare service for siblings of our patients, currently either admitted to the hospital or visiting the outpatient and ambulatory services. 

The Centre offers a safe place for children to play and engage in activities appropriate to their age and interests, providing a level of distraction so parents and carers can focus on the child requiring attention from our hospital team.

We're located on level 1 (look down from the public Galleria or from Starbucks and you'll see us!) 

Need-to-know

  • We're open Monday-Friday from 9am to 3pm and Saturday and Sunday from 10am – 2pm
  • We welcome children ages 0-6 years
  • Children are cared for by volunteers with current Police and Working with Children approvals. They are also fun and very kind.
  • We can provide meals for children
  • Facilities include spaces for play and rest.

For bookings, please phone the Volunteer Service on 02 9845 3840 

The Hospital School at Westmead

The Children's Hospital School is a Department of Education and Training (DET) school which provides an educational service for school aged patients.

Our teaching and support staff enable students to continue an educational program and keep in touch with their 'home school'. 

Find out more.

Television - My Health Memory

TV, including Foxtel, access to the internet, including social media and Skype, games and on demand movies are available in an integrated bedside system, free of charge.

My Health Memory also provides new ways to communicate as well as education to support your child' health. In the future this system will enable key health information to be shared between families and clinical teams.