Our approach to care

The Sydney Children's Hospitals Network is committed to providing patient-centred and family-centred care, and an approach to health care that:

  • empowers patients and their families and fosters independence 
  • supports family care-giving and decision-making 
  • respects patient and families' choices and their values, beliefs and cultural backgrounds 
  • builds on individual and family strengths 
  • involves patients and their families in planning, delivery and evaluation of health care services.

Patient Safety

Dignity and respect

Health care practitioners listen to and respect patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.

Information sharing

Health care practitioners communicate and share information with patients and families about treatment and the plan for care. Patients and families receive timely, complete and accurate information, to effectively participate in care and decision-making.


Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.


Patients, families, health care practitioners and other hospital staff work together in policy and program development, implementation, evaluation and improvement; in health care facility design; and in professional education, as well as in the delivery of care.

Read the fact sheet for staff on patient-centred and family-centred care.