SCHN rated amongst the best emergency departments in NSW

Emergency Departments across our Network have been rated amongst the best in the state in the Bureau of Health Information Emergency Department Patient Survey.

The Emergency Department (ED) at Sydney Children’s Hospital, Randwick (SCH) and The Children’s Hospital at Westmead (CHW) both recorded exceptional results in the survey, with almost all patients (94 per cent) rating their treating health professionals as ‘very good’ or ‘good’. Pleasingly, SCH ranked in the top five NSW emergency departments based on patient feedback, reflecting the dedicated and passionate staff at SCHN.

Kylie Stark, Nurse Manager of SCH’s ED said these results are a reflection of the team’s dedication to providing high-quality care, particularly during what has been a challenging period.

“The impact of the COVID-19 pandemic has been felt right throughout our ED and it has been tough, but I am beyond proud of the way our team have adapted and risen to every challenge to continue providing the very best care to the children who come through our doors,” Ms Stark said. 

“Our jobs are to make sure we are there for our patients and families during what is one of the worst times of their lives, and these results show we are achieving that.”

Surveyed patients and families at the SCH ED categorised their experience as high across all areas. The best performing categories included:

  • Overall satisfaction and outcome, with 74 per cent of patients and families voting the treatment they received as ‘very good' and 82 per cent indicating they would speak highly to friends and families about their experience
  • Compassion, kindness and respect, with 93 per cent of families reporting they were always treated with respect and dignity and 89 per cent indicating health professionals were always kind and caring
  • Effective communication, with 91 per cent indicating ED staff always explained information about their child’s treatment/care in a way they could understand.

CHW also performed exceptionally well, with 92 per cent rated the health professionals who cared or them as ‘very good’ or ‘good’, while 85 per cent of patients and families reporting they were always treated with respect and dignity.

Cathryn Cox, Chief Executive of Sydney Children’s Hospitals Network (Network), said the results are a testament to the passion and commitment of staff right across the Network.

“These results are a true reflection of the professional and hard-working teams we have providing care to children and their families, not just in our EDs, but across all areas of the Network,” Ms Cox said.

“The COVID-19 pandemic has placed additional pressure on our healthcare system but our staff haven’t faltered, continuing to provide excellent care to patients and their families during these challenging times.”

SCHN remains committed to further improving performance and delivering the very best care to patients and their families.