Better Together: improving mealtime experiences

The redevelopment projects at Sydney Children’s Hospital, Randwick and The Children’s Hospital at Westmead have provided the opportunity to review the food service experience to better meet the needs of our patients and families/carers.

Our current focus is to improve the experience for patients, families and carers at mealtimes during a hospital stay. Through the Agency for Clinical Innovation (ACI) Clinical Redesign Program we have initiated a project titled ‘Better Together – A meal is more than just food’. 

Let us know what we're doing well, and what we need to improve with the patient and parent/carer experience around mealtimes during hospital stays. All responses are anonymous and the information gathered will only be used to improve services.

What stage is this project at?

We are seeking feedback on our food service experience, and reviewing responses previously received from consumers, staff and families. 

Your feedback will be used to inform future planning for how we can provide a better mealtime experience for patients and their families in hospital. We will keep you updated on what we learn and how it informs future hospital planning.

Any questions about Better Together? Please contact us at SCHN-CHW-Dietetics@health.nsw.gov.au

Questions about the redevelopment programs? Please email us at SCHN-Redev@health.nsw.gov.au

Are improvements to the food part of this project?

Food service offerings are part of the scope of the redevelopment projects at both hospitals while the focus for the Better Together project is to holistically understand your mealtime experience. Feedback received on improvements to food is welcome and will be considered to inform potential changes to our food service delivery model.

What will the feedback be used for?

Your feedback will be used to inform future planning for how we can provide a better mealtime experience for patients and their families in hospital. We will keep you updated on what we learn and how it informs future hospital planning.

What is the timeframe for implementing improvements?

We aim to make continual improvements in our mealtime experience with initial improvements to be implemented in 2023.

 The redevelopment projects at both Sydney Children’s Hospital at Randwick and The Children’s Hospital, Westmead are projected to be complete in 2025, which will also include food service experience improvements.

Will there be opportunities for further involvement?

Once the feedback received has been collated and analysed, we will have a better sense of what direction to go in and where further feedback will be sought.

Better Together is one component of our approach to continuous improvement in food service experience. As we develop the food service scope in the redevelopment projects, there will be further input and feedback sought. If you would like to be kept in the loop as this progresses, email us at SCHN-Redev@health.nsw.gov.au.