Families and Consumer Council

Share your experience to improve our health service

We want to hear from you!

We are looking to engage with a diverse range of families and community members that have experience with our services to help shape our future.

Please complete this survey to tell us a bit more about yourself, and one of our team members will be in touch.

Download the Families and Consumer Council poster

Who we are

The Families and Consumer Council (FACC) is made up of parents, carers and community members who want to make positive changes within our services. The FACC meets every two months to share ideas and work to improve how we deliver care.

Membership is made up of volunteer parents and carers of young people, community members and staff. We work in consultation and partnership to ensure your voice is embedded in all that we do.


The Council supports the Network in shaping the future experiences of patients, families and community members accessing its services by:

  • Acting as an advisory body, assisting us to achieve our strategic directions
  • Providing patient, family and community perspective on matters referred by other committees and departments
  • Providing the patient, family and community voice on health issues, needs and concerns of people accessing health services
  • Supporting the Network in helping children and young people live their healthiest lives possible

Download the Families and Consumer Council Terms of Reference.

What we want to achieve

We are committed to patient and family centred care and involving the young person and their family in care planning.

We want to know what is important to you and how we can make your experience better. The Council provides an opportunity for parents, carers and community members to tell us what we are doing well, but also what we can do better.

For more information, please email us at SCHN-PatientandFamilyEngagement@health.nsw.gov.au