Ordering your child's meals
Our hospitals provide onsite meal preparation for patients with a focus on fresh and healthy ingredients.
Patients aged 13 and older can order meals independently. Patients under 13 must have a parent or carer place the order.
The menu offered for your child will be suitable for their dietary requirements. For some complex diets, Allied Health Assistants will assist in making the order.
If you don’t place an order, a meal that is suitable to your child’s dietary needs will be provided.
Carer meals are available for mothers of inpatients who are breastfeeding or expressing, or parents or carers of inpatients in isolation. Talk to your nurse or Allied Health Assistant if you need a parent/carer meal. Please note, carer meals follow a set menu and there are no selection options available.
Bringing food into the hospital for your child?
- Never give food or drink to your child if there is a ‘Nil by Mouth’ or ‘NBM’ notice on the bed. This could be dangerous for your child.
- Please inform the nursing staff – they will make sure it does not interfere with your child’s diet or treatment plan.
- Please do not give food or drink to any child other than your own.
Ordering food at Randwick
Order your child’s meals and snacks using our kid-friendly menu on KidsCHEF. There are two ways you can access KidsCHEF:
The Engagement Device (TED) has direct access to meal ordering. Simply select 'Meal ordering' under the Quick links menu.
Follow the steps below to download the app directly to your phone and easily order your child's meals.
What you'll need
To make an order, you'll need your:
- facility ID which is 'SCHN'
- Area Unique Identifier (AUID).
Your AUID can be found on a previous meal ticket, or a staff member can provide it to you.
Placing an order for the first time
Download the app
The app to order meals is called CBORD Patient and is available for both iPhones and Android smartphones. You don't need to be at the hospital to access the app.
Create an account
Once you’ve downloaded the app, open the app and select ‘Create an Account’.
Follow the prompts. You will need to enter the patient’s date of birth (day, month, year), facility ID (SCHN) and AUID.
You can then enter your email address and a password to create a CBORD Patient account. You can then use the app to order meals for the rest of your child’s stay.
You can also place an order without creating an account. If you do not want to create an account, choose to skip this step by clicking ‘Skip’.
Place your order
You are now ready to place an order. You can view all meals on the app and choose what you would like for each meal.
Remember to select a snack when placing your meal order. It will be delivered on your main meal tray. Keep your snack aside to eat between meals. Put it in the ward fridge with your name on it if you need to keep it cool.
The menu offered for your child will be suitable for their dietary requirements. For some complex diets, Allied Health Assistants will assist in making the order.
Meal order and delivery times at Randwick
| Meal | Order cut-off | Meal delivery window |
|---|---|---|
| Breakfast and morning tea | 4 am on the day prior | 7 am – 8:30 am |
| Lunch and afternoon tea | 9 am on the day of service | 11:40 am – 1:10 pm |
| Dinner and supper | 1:30 pm on the day of service | 4:35 pm – 6:10 pm |
Need help?
Check out the CBORD Patient app user guide. If you still need help, phone support is available from the State Wide Service Desk for patients, patients or carers who experience technical or login difficulties with the app.
Call 1300 28 55 33 for assistance and select the following options:
- Press # “If you do not have an employee number please press # now.”
- Option 4 “for non-clinical issues or requests please press 4.”
Ordering food at Westmead
We provide main meals and mid-meals for inpatients.
Your child will receive a paper menu every day at the bedside. Please complete and give the menu to an Allied Health Assistant or leave it on the menu tray at the Nurses' Station. Allied Health Assistants can also help you and your child complete the menu.
Menus are customised to meet individual dietary requirements, including special diets such as Halal or egg‑free meals. Please let nursing staff know if your child has any specific dietary needs or allergies.
Meals are delivered the day after at scheduled times. In addition to main meals, we also deliver a mid‑meal trolley to most wards between meals.
Ward pantries are also stocked with a range of food and drinks, such as flavoured milk, juice, biscuits, crackers, bread and spreads.
Meals are also available for breastfeeding mothers upon request. Please speak with nursing staff for help.
Meal times at Westmead
| Meal | Meal delivery window |
|---|---|
| Breakfast | 7 pm – 8 am |
| Lunch | 12 pm – 1 pm |
| Dinner | 5 pm – 6 pm |
See also
