Contact
Phone: (02) 7825 1414
About our service
The Children's Hospital at Westmead is home to the NSW Immunisation Specialist Service (NSWISS).
NSWISS is a NSW Health initiative providing a range of immunisation services, including:
- a specialist service for those with complex care
- assessment and management of a child or adolescent who has previously experienced an adverse event following immunisation.
Looking for more information about immunisation?
The National Centre for Immunisation Research & Surveillance provides factsheets, immunisation schedules, and history tables.
Referral process for clinicians
Our department is using Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.
Consultmed questions and technical support: helpdesk@consultmed.co
Referral and appointment process for parents and carers
Request a referral
To make an appointment at our clinic, you will need a referral from your GP, paediatrician or specialist.
They will assess your child, discuss your concerns, and make a referral to the appropriate service.
Track your referral
Our department uses Consultmed to manage referrals. Your referring clinician sends the e-referral to us using the secure Consultmed platform.
Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment.
To receive these updates, please ask your referring clinician to include your email on the referral.
If your clinician has questions about Consultmed or require technical support, they can contact helpdesk@consultmed.co.
Need support?
If you need help or have questions about the referral and appointment process, please contact us.
Phone: (02) 9845 1414
Clinic and service information
Specialist Immunisation clinic
The Specialist Immunisation Clinic provides in-depth consultations and vaccination under close observation for children who have had an adverse event following immunisation or who have complex medical needs.
Consultations are also available for parents and carers who have questions about immunisation.
The specialist clinic is free of charge for Medicare cardholders with a referral letter from your general practitioner.
Clinic days: Fridays from 9:00 am to 12:00 pm
Location: Bandaged Bear Outpatient Clinics
Telehealth consultations
Families who live outside of the Sydney metropolitan region and are unable to travel to The Children’s Hospital at Westmead for a consultation may be eligible for a video conference consultation using your computer webcam or mobile phone.
Consultations are free of charge for eligible Medicare cardholders with a referral letter from your general practitioner.
Children and adolescents who are difficult to immunise
Appointments and day admissions can be arranged for children who cannot be safely immunised in the community, for example, because of severe anxiety, needle fear or underlying behavioural disorders.
Experienced staff can administer vaccines using relaxation or distraction techniques or, if required, can administer light sedation under close observation.
Consultations are free of charge for Medicare cardholders with a referral letter from your general practitioner.
Immunisation Advice Line
The NSWISS advisory service provides specialist immunisation advice for clinicians and providers across NSW.
For timely advice, please email your enquiry to SCHN-NSWISS@health.nsw.gov.au
- The advisory service is Monday-Friday 9.00 am to 5pm (excluding public holidays)
- For general information please contact your local public health unit 1300 066 055.
