Updated 11 May 2021
A message from the Chief Executive
The coronavirus (COVID-19) pandemic has been challenging for all of us, and we understand that it can be an especially anxious time for patients with long-term health conditions and their families. The situation is changing rapidly and there is a lot of information to take in. This page aims to answer some of your questions about coming to our hospitals and the care we are providing for patients.
The health and safety of patients is our absolute priority. In response to COVID-19, we have made some important changes to ensure no one is placed at risk when coming to our facilities. Changes are regularly updated on this web page and in my letter to families.
If you have any specific concerns about your child's medical condition, please reach out directly to your child’s health care team.
Please stay safe and remember to get tested even with the mildest of symptoms.
Chief Executive, Sydney Children’s Hospitals Network
From Thursday 6 May 2021, in line with advice from NSW Health, all staff and visitors over the age of 12 years will need to wear a mask inside our hospitals.
In most areas of our hospitals, two parents/carers are able to visit their child at any time during the day, with one parent offered a bed overnight, so they can stay close to their child.
Due to space constraints and the need to maintain physical distancing, we request that only one parent/carer accompany/visit a patient at a time in our Emergency and Outpatient Departments; wards C2 North, C3 West, Medical Day Unit and Short Stay Surgical Unit (at Randwick); and Variety, Turner and Middleton Day Surgery wards and Radiology (at Westmead). We understand that this may present some problems for you so please do not hesitate to talk to our staff.
We kindly ask all visitors:
• not to visit if they have been to a COVID-19 case location
• are a close contact of a COVID-19 case
• are awaiting the results of a COVID-19 test, or
• have even the slightest symptoms of COVID-19.
Please check the NSW COVID-19 case location webpage before visiting.
Do not hesitate to discuss any questions or concerns you have directly with your child’s health care team.
- Download the temporary visitor guidelines for Sydney Children's Hospital, Randwick
- Download the temporary visitor guidelines for The Children's Hospital at Westmead
Siblings of long stay patients (more than nine days) are welcome to visit at a time pre-arranged with the ward’s Nurse Unit Manager.
Although siblings of other patients are unable to physically visit due to space limitations, we encourage virtual visits using platforms like Facetime or WhatsApp. Keeping families connected is important to us. If you need access to a tablet for video conferencing, please speak to your child’s Nurse Unit Manager.
Check-in and screening process
To help keep track of visitors to our hospitals, you will need to check-in via a QR code system.
Sydney Children’s Hospital, Randwick
- Check-in via a QR code available upon entry.
The Children’s Hospital at Westmead
There are two ways to complete your health screening:
- scan the QR code on display at the hospital entrances, or
- use our e-Gate App. It allows you to complete a one-off registration before coming to the hospital to save time.
- Download the e-Gate app
- How to use the app instructions
- Save e-Gate to your mobile screen instructions.
- Watch the eGate Video instructions for visitors
- Watch the eGate Video instructions for visitors with children
Staff and visitors who have visited a COVID-19 case location should not enter our facilities for at least 14 days since their last visit. This is to reduce the risk of potential infection within our facilities.
- Please call ahead if your child has an appointment.
- Don’t delay if your child needs urgent care, but please alert Emergency Department staff on arrival.
Anyone experiencing respiratory symptoms or an unexplained fever should visit their closest COVID-19 testing clinic.
COVID-19 testing clinics for children
COVID-19 testing clinics for children are operating at Sydney Children's Hospital, Randwick and The Children's Hospital at Westmead.
Please note, these COVID-19 testing clinics:
- Are for children and their accompanying parents/carers
- Do not offer medical review. Any child who requires a medical review will need to either visit their GP or local Emergency Department
- Do not provide COVID-19 testing/blood tests for travel purposes.
For the safety of all hospital staff, patients and families, please do not access the clinic by walking through the hospital.
Sydney Children's Hospital, Randwick (SCH)
PLEASE NOTE: The children’s and adult’s COVID-19 testing clinics have merged. The COVID-19 Clinic is now located at Prince of Wales Hospital, Building 14B Ground Floor, access via Avoca St.
- OPEN: 9am – 7pm Monday to Friday and 9am - 5pm on weekends
- PARKING: Street parking or the Randwick Hospitals Campus carpark (off Barker Street). Please do not access the clinic by walking through the main hospital building. Follow the signs to access the clinic from the Hospital Road entrance
The Children's Hospital at Westmead (CHW)
The COVID-19 Clinic at The Children's Hospital at Westmead is currently closed. Please visit the NSW Health website to find your closest COVID-19 Clinic.
Testing for travel purposes
COVID-19 testing and result certificates for travel clearance are provided by private pathology clinics
- Find your nearest private pathology provider. Filter the ‘service provider’ field by ‘private’.
- Alternatively, download the list of private testing clinics in the western suburbs, or,
- download the list of private testing clinics in the eastern suburbs.
COVID-19 testing is available for anyone with symptoms. Seek medical attention if you are experiencing a sore/scratchy throat, cough, fever, shortness of breath or other symptoms such as unusual body aches and pains, change in smell and taste or a runny nose.
You do not need to have travelled overseas or been in contact with someone who has coronavirus.
Contact your doctor (GP) or a COVID-19 Testing Clinic, or call 1800 020 080 (24 hours a day/7 days a week).
For more information visit the Assessment Clinic page on the NSW Health website.
Tips for getting kids tested
Sometimes children can be anxious about having medical tests, especially if they are not feeling well. This video will answer lots of their questions and hopefully makes your job as parent or carer, a little easier.
Your child may go through a range of emotions after having a COVID-19 test, which may leave you wondering - what do I do now?
- Read this information sheet for some simple strategies you can use, to help calm and support your child.
Your child's health can't wait
Don't delay, visit when you need us
- Read more about safety measures at our hospitals.
- Listen to a special message from Chief Paediatrician Dr Matthew O’Meara about why hospitals are safer than ever and it's important that children receive care without delay.
How COVID-19 affects children
The risk to children and babies, and the role children play in transmitting COVID-19, is still being researched. Children can develop COVID-19, but evidence suggests they do not get as sick as adults, especially elderly adults.
The rate of confirmed COVID-19 cases among children, compared to the broader population, has so far been low. Very few children develop severe symptoms with COVID-19 and the vast majority globally have recovered without needing medical support.
The National Centre for Immunisation Research and Surveillance (NCIRS) has carried out research to understand the transmission of SARS-CoV-2 (COVID-19) in NSW schools, and the findings show that the COVID-19 transmission rates within NSW schools has been very limited. Read about the study on the rate of COVID-19 transmisison in NSW educational settings.
Evidence suggests that coronavirus infection in children is very uncommon and severe disease is rare, with a majority of COVID-19 infections occurring in adults. Infectious diseases experts at The Children's Hospital at Westmead are conducting research to better understand why this is the case by analysing the human immune response amongst children and adults. Read more about this research.
There have been reports from overseas of a link between COVID-19 in children and Kawasaki disease, a condition which has been named Paediatric Inflammatory Multisystem Syndrome Temporally associated with SARS-COV-2 (PIMS‑TS). The overall risk for any severe COVID-19 outcomes in children in Australian is extremely low. The Australian Health Protection Principal Committee (AHPPC) has released a statement about the condition - read the statement here.
What to do if your child starts showing symptoms
The Australian Government's Department of Health website has information about symptoms.
If your child develops an unexplained fever, a cough, sore throat or shortness of breath, isolate them and seek medical attention.
Options for medical attention for children showing mild symptoms:
- Your General Practitioner (GP)/doctor (please call ahead)
- Visit a COVID-19 Assessment clinic
Options for medical attention if your child is very unwell:
- Take them to the nearest Emergency Department
- Call 000
On arrival to any facility, you will be asked a series of questions and may be asked to wear a mask.
If you are unsure if your child should be tested for COVID-19 please call Healthdirect on 1800 022 222.
Advice for chronically-ill and immunocompromised patients
As a parent of a chronically-ill or immunocompromised child, it can be hard to know what to do amidst the COVID-19 pandemic where the situation and information is constantly evolving. Children with chronic health conditions can be more susceptible to infections, although it is not clear if this is the case with coronavirus (COVID-19).
The current available evidence shows that infection with COVID-19 is milder in children than in adults. However, having a weakened immune system may make it harder for the body to fight infections such as this virus. Children who are chronically-ill or immunocompromised should take extra precautions to protect themselves where possible. For specific advice about your child's condition, please consult your treating team.
Updated advice for paediatric oncology and BMT patients during the COVID-19 pandemic can be found on the Australian & New Zealand Children's Haematology/Oncology Group website.
Advice for families with booked appointments
We are contacting all families with planned appointments to check if they are well enough to attend their appointment and to make sure no one is at risk when they come into the hospital. If you are unwell or have visited a COVID-19 Case Location, please call ahead to discuss your options.
If you have a telehealth appointment, there is a lot of useful information for patients and families about preparing for your virtual appointment on the Agency for Clinical Innovation website:
- Telehealth information for patients, parents and carers
- Preparing for your telehealth appointment
- Telehealth instructional video
Preventing the spread of COVID-19
The best way to prevent the spread of COVID-19 and stay safe during this time is to:
- Wash your hands often - with soap and water for at least 20 seconds.
- Use an alcohol-based hand sanitiser if soap and water are not available.
- Try to avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are known to be unwell.
- Cough/sneeze into your elbow or a tissue, then throw the tissue in a bin.
- Practice physical distancing - keep a distance of at least 1.5m between you and other people
- Self isolate as much as possible and stay home from work or school if you are sick
Visit the NSW Health website for more information about how to protect yourself and others.
School and your child's health
Research to date is clear: the spread of COVID-19 within NSW schools has been very limited. Read more about research findings on COVID-19 transmission in schools.
The government is taking measures to minimise the risk of COVID-19 transmission in NSW school communities. Read advice from Dr Kerry Chant, Chief Health Officer NSW Ministry of Health.
There are lots of resources available which provide updated information about school/childcare and COVID-19:
- Federal Government advice and support
- NSW Department of Education - COVID-19 information
- NSW Department of Education - Advice for families
- NSW Department of Education - School safety notifications
- NSW Government - Schools and childcare update
Finding reliable information about COVID-19
To keep you and your family safe, it's important to refer to reliable sources of information.
- Visit the NSW Health website
- Read the daily update issued by the Australian Government's Department of Health
- Frequently asked questions for parents and carers of a child who requires isolation due to COVID-19
- Follow the Australian Government Facebook page
- Follow the NSW Health Facebook page
- Read NSW Health's information on false reports
- Read this myth-busting article by the World Health Organization
Wellbeing resources for children and families
Infectious diseases outbreaks like coronavirus (COVID-19) can cause a great deal of anxiety in the community. It is understandable to feel worried about the COVID-19 pandemic, especially if your child has a pre-existing health condition.
Feelings of unease are normal in this situation and for many families, this will be compounded by concerns for loved ones, social isolation and financial hardship.
Here are some resources for helping your children during the COVID-19 pandemic:
- See the age-appropriate resources on our Psychological Medicine page
- Read our story on managing COVID-19 anxiety
- Read our story about supporting siblings through COVID-19
- Ways to promote children's resilience to the COVID-19 pandemic
- Online tools for young people's wellbeing
- Parenting tips from the World Health Organization
- The importance of play during a crisis
- 'Hi. This is coronavirus' - a children's book