Want to get in touch? Here's some information to get you started.

First things first. If you are having a medical emergency, call 000.

There's more information on our emergency services page.

General enquiries

The Children's Hospital at Westmead 

  • Switchboard: (02) 9845 0000
  • Patient enquiries: (02) 9845 3777
  • Use the webform to contact us
  • Postal address: The Children's Hospital at Westmead, Locked Bag 4001, Westmead 2145 

Sydney Children's Hospital, Randwick

Contact or visit a hospital

To get in touch with one of our hospitals, or to find directions, follow the links below:

Deaf, hearing-impaired or speech-impaired customers can contact us through the National Relay Service.

Give them the hospital's number and they will connect you.

For more information, see

Visiting hours

Be aware that hospital visiting hours may vary from ward to ward. Note that most wards have a 'quiet time' in the afternoons between 12:30pm and 2pm, when children and infants sleep. Please respect other patients and families during this time.

For detailed information about visiting hospital or what to expect when you have a family member or friend stay in hospital, go to Your family's visit to hospital.

Compliments, complaints or concerns

We encourage you to voice any concerns you have about the care your child and family are receiving at Sydney Children's Hopsitals Network.  In the first instance, please speak with a member of your child’s health care team or the Nursing Unit Manager of your ward. If you’re still not satisfied, you can:

The Sydney Children's Hospitals Network encourages and values feedback from patients, families and visitors to have your say

Media enquiries

The Children's Hospital at Westmead

SCHN Public Relations and Communications Manager: Jessica Rubinchtein
Media Content Manager: Sarah Palmer
Media enquiries: 02 9845 3364
Urgent after hours: 9845 0000 and ask for the media officer on call.

Sydney Children's Hospital, Randwick

SCHN Public Relations and Communications Manager: Jessica Rubinchtein
Public Relations Manager: Andrea Ford
Media enquiries: 02 9382 4818
Urgent after hours: 02 9382 1111 and ask for the media officer on call.

After-hours media

Public Relations provides a seven day a week media service to ensure the community can be informed, via the media, about necessary information regarding our patients, staff and statewide health issues.

The after-hours ‘on call’ media service is for urgent media enquiries only, including patient condition reports, priority community health issues and emergencies. 

In the event of an emergency, the on-call service may be extended.

Non-urgent enquiries can be directed to the relevant Public Relations office during business hours. 

Patient condition reports

  • Are only released once consent has been obtained from a patient’s parent or legal guardian.
  • Patient care takes priority over the provision of condition reports which are not issued without the permission of the treating team.
  • Are available from 6am-9am and 5pm-10pm weekdays and from 6am-10pm on weekends, to minimise disruption to patients and families.

See our media releases

Website enquiries

This website is managed by the Public Relations unit of The Children's Hospital at Westmead. If you have a question about our website:

For any enquiries relating to referrals or have any other questions contact: