Contact

Want to get in touch? Here's some information to get you started.

First things first. If you are having a medical emergency, call 000.

There's more information on our emergency services page.

General enquiries

The Children's Hospital at Westmead 

  • Switchboard: (02) 9845 0000
  • Patient enquiries: (02) 9845 3777
  • Use the webform to contact us
  • Postal address: The Children's Hospital at Westmead, Locked Bag 4001, Westmead 2145 

Sydney Children's Hospital, Randwick

Contact or visit a hospital

To get in touch with one of our hospitals, or to find directions, follow the links below:

Deaf, hearing-impaired or speech-impaired customers can contact us through the National Relay Service.

Give them the hospital's number and they will connect you.

For more information, see www.relayservice.gov.au

Visiting hours

Be aware that hospital visiting hours may vary from ward to ward. Note that most wards have a 'quiet time' in the afternoons between 12:30pm and 2pm, when children and infants sleep. Please respect other patients and families during this time.

For detailed information about visiting hospital or what to expect when you have a family member or friend stay in hospital, go to Your family's visit to hospital.

Compliments, complaints or concerns

We encourage you to voice any concerns you have about the care your child and family are receiving at Sydney Children's Hospitals Network.  In the first instance, please speak with a member of your child’s health care team or the Nursing Unit Manager of your ward. If you’re still not satisfied, you can:

The Sydney Children's Hospitals Network encourages and values feedback from patients, families and visitors to have your say

Media enquiries and social media

Media enquiries for any hospital or service within Sydney Children's Hospitals Network are managed by the Public Relations team. 

Public Relations and Communications Manager: Jessica Rubinchtein

Media and Content Manager: Sarah Palmer

Media enquiries: 02 9845 3364/ 02 9382 3571
Urgent after hours enquiries: 02 9845 0000 / 02 9382 1111 and ask for the media officer on call.

Email SCHN-PublicRelations@health.nsw.gov.au

See our media releases

After hours media

Sydney Children's Hospitals Network provides a seven day a week media service to ensure the community remain informed, via the media, about necessary information regarding our patients, staff and state wide health issues.

The after-hours ‘on call’ media service is for urgent media enquiries only, including patient condition reports, priority community health issues and emergencies. 

In the event of an emergency, the on call service may be extended.

Non-urgent enquiries can be directed to the relevant Public Relations office during business hours. 

The Children's Hospital at Westmead: 02 9845 3364

Sydney Children's Hospital, Randwick: 02 9382 3571

Patient condition reports

  • Are only released once consent has been obtained from a patient’s parent or legal guardian.
  • Patient care takes priority over the provision of condition reports which are not issued without the permission of the treating team.
  • Are available from 6am-9am and 5pm-10pm weekdays and from 6am-10pm on weekends, to minimise disruption to patients and families.

Social Media 

Sydney Children's Hospitals Network provides information, entertainment and regular health and service updates via its social media pages on Facebook, Instagram, LinkedIn and Twitter. We welcome our community to follow our social pages and ask that followers adhere to our social media policy to ensure that communication on these channels is respectful and informative. Read our social media policy here.

Follow us: 

Sydney Children's Hospitals Network

Linked In 

Twitter

The Children's Hospital at Westmead

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Instagram

Sydney Children's Hospital, Randwick 

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Instagram

Bear Cottage

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Instagram

Newborn and paediatric Emergency Transport Service - NETS NSW

Facebook

Website enquiries

This website is managed by the Public Relations Department. If you have a question about our website:

For any enquiries relating to referrals or have any other questions contact: