General paediatric medicine, The Children's Hospital at Westmead


General Medicine Department: (02) 7825 0678


Bandaged Bear Outpatient Appointments: (02) 7825 2525

About our service

Our General Paediatric department provides high quality general paediatric care for children aged 0-16 years. Our team includes Paediatricians, junior doctors across five inpatient teams, nursing and allied health staff.

Our service primarily looks after children admitted across the hospital wards (including the Children’s Short Stay Unit and Paediatric Intensive Care Unit) with chronic conditions and/or medical and social complexity. We also provide care for patients who are in hospital for a short time with an acute condition such as bronchiolitis, gastroenteritis or fever. We support and work together with ambulatory services including Hospital in the Home and Acute Review clinics and Virtual care.

We provide General Paediatric Outpatient clinics to children within our local catchment area (Western Sydney Health District). We also work closely with other paediatric units in both metropolitan and rural areas to promote care closer to home in the family’s local area. Out of catchment referrals will be reviewed on a case by case basis. 

Referral process for clinicians

Our department is using Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.   

There is a triage process and we mainly see children within our local catchment area and see new referral for children up to 16 years of age. Please consider using HealthPathways for referral advice and management before referring a patient for review. 

Consultmed questions and technical support:

Referral and appointment process for parents and carers

Request a referral

To make an appointment at our clinic, you will need a referral from your GP, paediatrician or specialist. 

They will assess your child, discuss your concerns, and make a referral to the appropriate service.  

Track your referral

Our department uses Consultmed to manage referrals. Your referring clinician sends the e-referral to us using the secure Consultmed platform.  

Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment. 

To receive these updates, please ask your referring clinician to include your email on the referral.  

If your clinician has questions about Consultmed or require technical support, they can contact  

Need support?

If you need help or have questions about the referral and appointment process, please contact us.  

Enquiries: (02) 7825 0678

Appointments: (02) 7825 2525

Clinic information

Our clinic looks after children in the local area with general medical conditions or where it is unclear if a subspecialty referral is required. We also continue to see a limited number of children who are known to the hospital with complex needs requiring multi subspecialty team outpatient reviews, who live beyond the local area. These are triaged case by case by the team. 

To see a general paediatrician you will need a referral from your doctor, which is then reviewed to provide the most appropriate service as soon as possible for your child (see referral process above).


  • Bandage Bear Outpatient clinics: Level 2, The Children’s Hospital Westmead
  • Suite 16 clinics (Private Billing): Level 2, Childrens hospital Medical Centre, Hainesworth Street

Other clinics run through Department of General Medicine:

  • Multidisciplinary Feeding clinic (referrals to General Medicine department addressed to Dr Jacqueline Dalby-Payne)
  • Dysphagia Clinic
  • General Medical Fellow Clinic (includes Children’s Short Stay Unit discharge follow up; Limited capacity for urgent follow up – please discuss with the on-call paediatric consultant and General Medical Fellow)
Last updated Monday 20th May 2024

Patient and family support

A smiling Aboriginal family.
Our Aboriginal Hospital Liaison and Education officers play an important role in the care and welfare of and advocacy for Aboriginal patients and families, helping ensure a responsive and respectful patient journey.
A young girl sits on her mother's lap on a hostpital bed.
We can arrange a free interpreter for you. Interpreters are available for over 50 languages. Tell us which language you speak when your child is admitted, or let your nurse know.
A mother holds her baby as she uses her smartphone.
The Cartula Health app helps manage and inform you about your healthcare journey at the Sydney Children’s Hospitals Network. You can organise your appointments and hospital documents all in one place!