We would like to make your stay with us as family friendly as possible.
- Ph: (02) 9382 1111
- Patient enquiries: (02) 9382 1212
- Use the webform to contact us
- See full contact details
- See the Department quick list
- See the Outpatients clinic list
Our postal and street address is: High Street, Randwick NSW 2031
The Sydney Children's Hospital, Randwick is situated within a very large campus of four hospitals and can be a little overwhelming when you first visit, especially if you are a child.
This information answers frequently asked questions about your child's stay in hospital, including what to do in an emergency, what you need to know if your child is an outpatient, is having day surgery or is staying overnight as well as when to visit.
Find out about fun places to visit, such as the Fairy Garden and Starlight Express Room, when your family visits the Hospital.
Sydney Children's Hospital, Randwick is a smoke-free site.
Guides for parents
- The Emergency procedure brochure provides information on unplanned surgical procedures
- Your choices provides essential information on your choices during your stay in hospital.
- Guide for private patients provides essential information on being a private health fund patient in a public hospital.
- Patient and family feedback provides essential information on how we value feedback from patients, families and visitors.
- Privacy leaflet for patients details how we are committed to treating your personal information in accordance with privacy law.
Information on services surrounding the Hospital
If you would like information on what services are available in the surrounding areas of the Hospital, please download this information booklet.
Handy Hints for your hospital stay
The information contained in this section of the website is also available in the "Handy hints for your stay in hospital" brochure as a PDF document.
Preparing your child for hospital
Be honest with your child and answer all their questions as simply as possible. If you are unsure about how to answer, ask a member of your health care team to help you explain.
We suggest you tell your child:
- Why they are going to hospital
- What will happen when they arrive
- When and how long you will be staying with your child.
Like more information?
- See the Kids and Teenagers section
- See Child Life Therapy
- Contact a Child Life Therapist on (02) 9382 6984
Exposure to infectious diseases
If your child or family develops or has had contact with other people with infectious diseases, such as measles, shingles or chickenpox, within 3 weeks prior to admission, please telephone the Hospital Admitting Officer on (02) 9382 1111.
Other infectious conditions we need to know about are vomiting and/or diarrhoea, whooping cough and head lice. If your child is unable to attend due to illness a new admission date will be planned
Hospital fees and charges
Information about potential fees and charges associated with your hospital stay.
Public patients (non-chargeable)
As a public patient (non-chargeable) you receive accommodation and treatment free of charge from doctors nominated by the hospital. These doctors may be training to be specialist doctors and will be under the supervision of senior specialists. This applies to Australian residents only.
If you are not an Australian Resident, please contact the Admissions Office on (02) 9382 1440 who can explain your options.
Privately insured patients
If you have private health insurance you can choose to have your child admitted as a private patient which can benefit both your child and the hospital. The benefit for your child is that you can have the doctor of your choice.
It is important that during the admission process, we explain to you the potential benefits and implications of your decision. By understanding this information you will then be able to make a decision on whether to have your child admitted as a private patient. When patients use their private health insurance, the money the hospital receives helps us maintain excellent services for all children and families.
To help with any questions you may have please contact our Patient Liaison Officer/Cashier who can advise and assist with any aspects of your medical and hospital accounts. Call (02) 9382 1997 or ask at the Admissions Office. Whenever possible, we try to eliminate any out-of-pocket medical and hospital costs. It is important to check with your health fund about the policy and type of cover you have.
If you do not have private health insurance, you can still choose to be admitted as a private patient.