Immunisation specialist service, The Children's Hospital at Westmead


Phone: (02) 7825 1414


About our service

The Children's Hospital at Westmead is home to the NSW Immunisation Specialist Service (NSWISS).

NSWISS is a NSW Health initiative providing a range of immunisation services, including:

  • a specialist service for those with complex care
  • assessment and management of a child or adolescent who has previously experienced an adverse event following immunisation.

Looking for more information about immunisation?

The National Centre for Immunisation Research & Surveillance provides factsheets, immunisation schedules, and history tables.

Referral process for clinicians

Our department is using Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.   

Consultmed questions and technical support:

Referral and appointment process for parents and carers

Request a referral

To make an appointment at our clinic, you will need a referral from your GP, paediatrician or specialist. 

They will assess your child, discuss your concerns, and make a referral to the appropriate service.  

Track your referral

Our department uses Consultmed to manage referrals. Your referring clinician sends the e-referral to us using the secure Consultmed platform.  

Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment. 

To receive these updates, please ask your referring clinician to include your email on the referral.  

If your clinician has questions about Consultmed or require technical support, they can contact  

Need support?

If you need help or have questions about the referral and appointment process, please contact us.  

Phone: (02) 9845 1414


Clinic and service information

Specialist Immunisation clinic

The Specialist Immunisation Clinic provides in-depth consultations and vaccination under close observation for children who have had an adverse event following immunisation or who have complex medical needs.

Consultations are also available for parents and carers who have questions about immunisation.

The specialist clinic is free of charge for Medicare cardholders with a referral letter from your general practitioner.

Clinic days: Fridays from 9:00 am to 12:00 pm

Location: Bandaged Bear Outpatient Clinics

Telehealth consultations

Families who live outside of the Sydney metropolitan region and are unable to travel to The Children’s Hospital at Westmead for a consultation may be eligible for a video conference consultation using your computer webcam or mobile phone.

Consultations are free of charge for eligible Medicare cardholders with a referral letter from your general practitioner.

Children and adolescents who are difficult to immunise

Appointments and day admissions can be arranged for children who cannot be safely immunised in the community, for example, because of severe anxiety, needle fear or underlying behavioural disorders.

Experienced staff can administer vaccines using relaxation or distraction techniques or, if required, can administer light sedation under close observation.

Consultations are free of charge for Medicare cardholders with a referral letter from your general practitioner.

Immunisation Advice Line

The NSWISS advisory service provides specialist immunisation advice for clinicians and providers across NSW.

For timely advice, please email your enquiry to

  • The advisory service is Monday-Friday 9.00 am to 5pm (excluding public holidays)
  • For general information please contact your local public health unit 1300 066 055.
Last updated Monday 15th January 2024

Patient and family support

A smiling Aboriginal family.
Our Aboriginal Hospital Liaison and Education officers play an important role in the care and welfare of and advocacy for Aboriginal patients and families, helping ensure a responsive and respectful patient journey.
A young girl sits on her mother's lap on a hostpital bed.
We can arrange a free interpreter for you. Interpreters are available for over 50 languages. Tell us which language you speak when your child is admitted, or let your nurse know.
A mother holds her baby as she uses her smartphone.
The Cartula Health app helps manage and inform you about your healthcare journey at the Sydney Children’s Hospitals Network. You can organise your appointments and hospital documents all in one place!