Outpatients, The Children's Hospital at Westmead
Contact
- General Outpatients enquiries
- Orthopaedic clinic
- Eye clinic
- Child Assessment Centre
- Staff Specialist Rooms
- Appliance Centre
Location: Outpatients is located on Level 2 (the level of the main entrance)
About our service
When your child is an outpatient it means they are visiting the hospital for diagnosis or treatment but are not staying in the hospital. A referral and appointment is required for outpatient services. The team will tell you about your clinic's opening hours.
Patients coming in for outpatient services could be attending consultations with specialist medical practitioners, having tests or other procedures, or being provided with allied health services.
Outpatient services enable people to receive a diagnosis, procedure, assessment, treatment or education without admission to hospital, reducing the demand on other parts of the health system, as well as providing a critical link between primary and tertiary health care.
Referral process for clinicians
Outpatient services use Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.
The referral process may vary depending on the clinic or service you are referring to.
Consultmed questions and technical support: helpdesk@consultmed.co
Referral and appointment process for parents and carers
Upload a referral
To make an appointment at an outpatient clinic, you will need a referral from your GP, paediatrician or specialist.
If you have a referral, you can upload it to the Consultmed secure portal.
Track your referral
Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment.
To receive these updates, please ask your referring clinician to include your email on the referral.
If your clinician has questions about Consultmed or require technical support, they can contact helpdesk@consultmed.co.
Need support?
If you need help or have questions about the referral and appointment process, please contact us.
Attending appointments
What to bring to your outpatient appointment
Make sure you have everything listed below ready to show hospital staff:
- Your child's personal health record, such as their blue book, immunisation record and any other health summaries you may have
- Medicare card
- Health insurance details or evidence of current fund membership
- A list of medications or treatments your child is currently receiving, as well as the medications themselves to show hospital staff
- Any equipment which your child needs to aid mobility, feeding or communication
- Your family doctor's name, address and phone number
- Your general paediatrician's name, address and phone number if your child sees one regularly
- Any relevant x-rays and results from pathology tests.
What to expect at the appointment
When inquiring about an appointment please be ready to quote your child's full name, address, date of birth and the medical record number if the child has been to the hospital before.
When you are given a time for your child's appointments, please remember that this is a guide only for when they will be seen. Depending on the clinic you may be at the hospital for several hours.
Healthy Weight 4 Kids
Your child's height and weight may be measured and recorded. This is part of a NSW Health initiative to encourage increased awareness around healthy weights in children.
See the online calculator and resources for healthy eating habits.
