About our service

When your child is an outpatient it means they are visiting the hospital for diagnosis or treatment but are not staying in the hospital.

Patients coming in for outpatient services could be attending consultations with specialist medical practitioners, having tests or other procedures, or being provided with allied health services.

Outpatient services enable people to receive a diagnosis, procedure, assessment, treatment or education without admission to hospital, reducing the demand on other parts of the health system, as well as providing a critical link between primary and tertiary health care.

Referral process for clinicians

Outpatient services use Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.   

The referral process may vary depending on the clinic or service you are referring to. 

Consultmed questions and technical support:

Referral and appointment process for parents and carers

Upload a referral

To make an appointment at an outpatient clinic, you will need a referral from your GP, paediatrician or specialist. 

If you have a referral, you can upload it to the Consultmed secure portal.

Track your referral

Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment. 

To receive these updates, please ask your referring clinician to include your email on the referral.  

If your clinician has questions about Consultmed or require technical support, they can contact  

Need support?

If you need help or have questions about the referral and appointment process, please contact us.  

Attending appointments

What to bring to your outpatient appointment

Make sure you have everything listed below ready to show hospital staff:

  • Your child's personal health record, such as their blue book, immunisation record and any other health summaries you may have
  • Medicare card
  • Health insurance details or evidence of current fund membership
  • A list of medications or treatments your child is currently receiving, as well as the medications themselves to show hospital staff
  • Any equipment which your child needs to aid mobility, feeding or communication
  • Your family doctor's name, address and phone number
  • Your general paediatrician's name, address and phone number if your child sees one regularly
  • Any relevant x-rays and results from pathology tests.

What to expect at the appointment

When inquiring about an appointment please be ready to quote your child's full name, address, date of birth and the medical record number if the child has been to the hospital before.

When you are given a time for your child's appointments, please remember that this is a guide only for when they will be seen. Depending on the clinic you may be at the hospital for several hours.

Healthy Weight 4 Kids

Your child's height and weight may be measured and recorded. This is part of a NSW Health initiative to encourage increased awareness around healthy weights in children.

See the online calculator and resources for healthy eating habits.

Patient and family support

A smiling Aboriginal family.
Our Aboriginal Hospital Liaison and Education officers play an important role in the care and welfare of and advocacy for Aboriginal patients and families, helping ensure a responsive and respectful patient journey.
A young girl sits on her mother's lap on a hostpital bed.
We can arrange a free interpreter for you. Interpreters are available for over 50 languages. Tell us which language you speak when your child is admitted, or let your nurse know.
A mother holds her baby as she uses her smartphone.
The Cartula Health app helps manage and inform you about your healthcare journey at the Sydney Children’s Hospitals Network. You can organise your appointments and hospital documents all in one place!