Cartula (My Health Memory app)

The Cartula Health app helps manage and inform you about your healthcare journey at the Sydney Children’s Hospitals Network.

It allows you to organise appointments and hospital documents in one place as well as add your health information. Secure messaging can be used to communicate with some care teams.

Don’t confuse My Health Memory with My Health Record.

My Health Memory is an app used by Sydney Children’s Hospitals Network for communication between care teams and patients and their families.

My Health Record is Australia's national digital health record platform managed by the Australian Digital Health Agency. It is not connected to My Health Memory.

Downloading the app

  1. You must have a network connection to download and verify the app on your smartphone.
  2.  Downloading the app allows you to save your information to the app, however you/your child need to be registered to the hospital receive future documents, appointments and messages.
  3.  When you come into any of our SCHN facilities, you will be asked if you/your child want to register.
  4.  Once you register, you'll receive an SMS with instructions on how to connect to SCHN. 
  5. Follow the instructions provided in the SMS.
  6. An email with more information about the app will be sent to you.  Follow the app user guide for set-up instructions.

Where can I use the Cartula app?

The app is available for free via the Apple Store and Google Play. Family members and patients presenting to The Children's Hospital at Westmead, Sydney Children's Hospital, Randwick and Bear Cottage can be added to the app to track and manage their health information. 

How do I register with my treating hospital?

For you or your child to receive documents, appointments and messages, you or your child need to be registered as a patient at one of our hospitals. 

When presenting to any of our facilities, you will be asked if you/your child want to register. Once registered, you will receive an SMS and email with instructions on how to connect and register. 

How do I receive push notifications?

Push notifications are reminders to alert you about events, such as upcoming appointments or incoming messages. 

The first time you log in, you are asked for permission to receive push notifications. If you give permission, you are notified with an alert. Alerts are shown on the smartphone’s home screen.

When a push notification is tapped, it opens in the Cartula app. After you enter your PIN, the app opens the area relevant to the alert (e.g. appointments)

Can the hospital contact me through the app?

The Cartula Health App has a message centre called Messaging, which you can select from the home screen.  This is where you see all your contact with your clinical team.

Teams use this feature differently; please ask your care team if you would like them to use the app for messaging.

What happens if I lose my phone?

All information is stored on your phone. Regular backups in the app are highly recommended. See the user guide for more information. 

The information can be retrieved from the backup on your new phone.  Without a backup, the information you have added will be lost. Information sent from the hospital will appear once you/your child has connected again on the new phone.

Last updated Monday 12th February 2024