The patient friend liaises between the patient, the family and the hospital to provide support and information about procedures, services and facilities.
The patient friend assists, supports patients and their families to have their comments, concerns and complaints addressed in a respectful and timely way by appropriate members of staff.
If you have any concerns, you should speak to the nursing unit manager on your child’s ward in the first instance. If you would like help with a problem that remains unresolved, please contact the patient friend.
Contact the Patient friend at Westmead
The patient friend office is located on level two of the hospital, behind the Chemist in the Galleria area. They can be contacted by phone on (02) 7825 3535 or on extension 53535 from your bedside phone.
SCHN-CHW-PatientFriend@health.nsw.gov.au
(02) 7825 3535
Contact the Patient friend at Randwick
If you have any worries or concerns relating to the quality of care or service your child received, please contact the Patient Friend on (02) 9382 0680 or ask the switchboard (02) 9382 1111 to page them.
SCHN-SCH-PatientFriend@health.nsw.gov.au
(02) 9382 0680