My Health Memory app

The My Health Memory app is a tool for you to use to manage health care for yourself and others.

Contact details

Contact the My Health Memory team during business hours on 9845 0256 or email SCHN-MyHealthMemory@health.nsw.gov.au

How it works

  • Download the My Health Memory app. When you registered as a patient at The Children’s Hospital at Westmead an email was sent to you.
  • Open your activation email.
  • The email has a link to register as a My Health Memory app user.
  • Click the link and register with My Health Memory.
  • Choose two security questions and give answers. These are saved to ensure your account privacy.
  • Watch the video to find out more.

Download and activate the app

My Health Memory can be downloaded from Apple’s App Store for an iPhone or Google Play for an Android™ smart phone. When downloading and verifying the app on your smart phone, you must have a network connection.

As a registered patient at the hospital, once you download My Health Memory app it will be verified.

After downloading the My Health Memory app, you must activate your account before using it for the first time.

  1. Open the My Health Memory app.
  2. Enter the mobile number and email address you provided as contact information.
  3. Click Activate Account.
  4. A code is texted to your mobile phone number.
  5. Enter this activation code into the My Health Memory app.
  6. Click CONFIRM.
  7. Tick to Accept Terms and Conditions, and click CONTINUE.
  8. Set, and confirm your PIN number.

My Health Memory is now activated. You only need the activation code for your first login. When activating the app on your smartphone, you must have a network connection.

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Frequently asked questions

When will My Health Memory be available at Sydney Children's Hospital, Randwick?

The app will be made available for patients of Sydney Children's Hospital, Randwick, during 2019.

If you are a patient, family or carer of the Sydney Children's Hospital, Randwick, please contact the My Health Memory team on 9845 0256 or email SCHN-MyHealthMemory@health.nsw.gov.au for more information about the rollout and timeframe.

I'm a Proxy Carer, how do I use the app?

As a proxy carer, the app allows you to manage appointments for a registered patient and map where they are.

You can also contact the hospital. If you log into My Health Memory as a proxy, the app lists any patients you manage care for.

How do I log into My Health Memory?

After activating My Health Memory, the first screen you see is the login screen. To log in, enter the PIN number you set at activation. What are Push Notifications from My Health Memory? Push notifications are alerts from The Children’s Hospital at Westmead of a change in your care

How do I receive Push Notifications?

Push notifications are alerts from The Children’s Hospital at Westmead of a change in your care management. The first time you log in, you are asked for permission to receive push notifications.

If you give permissions, you are notified by alert of any changes to your planned health care. Alerts are shown on the smartphone home screen. When a push notification is tapped, it opens the My Health Memory app. After you enter your PIN, the app opens in the area the notification is for.

I've forgotten my PIN, what do I do?

If you have forgotten your PIN, click the FORGOT MY PIN link on the login screen. My Health Memory sends an email to you, with a link to reactivate your account. The email is sent to the email address you provided as your contact details to The Children’s Hospital at Westmead.

How do I reactivate my acccount?

When you get the reactivation email, click the link to reset your account. You will be asked to answer two security questions. You set these questions when you first installed My Health Memory.

  1. When you give the correct security answers, you are texted an activation code. This is sent to the mobile number you registered with at The Children's Hospital at Westmead.
  2. Enter the reactivation code into My Health Memory.

If you have forgotten the answers to the security questions, you will be locked out of your account. My Health Memory will prompt you to call the Children's Hospital at Westmead, and your account will be unlocked.You are also sent an email to reactivate your account if the wrong PIN is entered five times in the My Health Memory app.

You will be sent an email to reactivate your account if the wrong PIN is entered five times in the My Health Memory app.

Can The Children’s Hospital at Westmead contact me?

My Health Memory has a message centre called My Messages, which you can select from the home screen.

Here you can see all the contact you (or your proxy carer) have had with your medical team. Messages can be sent by any of your care team from The Children’s Hospital at Westmead. All contact is started by the clinical team from The Children’s Hospital at Westmead.

If you are a proxy, you may receive messages about care for several patients. Messages are shown in a group for each patient.

Unread messages have a blue header, when they have been read, the header is grey.

How do I know if I have an appointment?

If you have an appointment at The Children’s Hospital at Westmead it is shown in the My Schedule screen. Your appointment can be shown in the calendar of your smart phone.

The hospital has changed my appointment, what can I do?

If the hospital schedules a new appointment, you are sent a notification.

You can confirm the appointment if the date and time suit. If you cannot attend at that date and time, you can request a reschedule some appointment types.

How do I contact My Health Memory team?

If you need to reactivate your My Health Memory account or have any more questions, email My Health Memory.

Terms and conditions

Please read the Terms and Conditions carefully before using the My Health Memory mobile application operated by The Children’s Hospital at Westmead.