Visiting and staying

Your handbook on what to expect, how to get to the hospital, what to bring, and how to plan for your stay—whether it’s a short appointment or an overnight admission.

Our hospitals are built to provide safe, inclusive, and compassionate care for every child.

Our teams are here to work closely with you and your family to deliver the highest standard of care.

We're here to listen — you can give us feedback at any time, or Raise it if you're worried about your child.

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Coming to our hospitals

Our hospitals are big places and coming to them can be a little overwhelming. This information will help you find your way around and know what to expect.

Child sitting in a clinic room while an adult leans in and hands them a pen.

Need-to-know

Learn about your rights and responsibilities, how to escalate concerns, our hospital guidelines and making payments.

A young girl lying in a hospital bed smiles at the camera. She is covered with floral blankets and cushions.

Inpatients

Learn about how to get your child ready for a hospital stay and things they can do while they are at hospital.

A mother sits at a laptop with her baby.

Virtual care

Virtual care, previously known as telehealth, allows you to access our services without leaving your home or community.

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Health information and privacy

Learn about how we protect patient privacy and provide access to medical records within our services.

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Support services

Learn about the staff and resources we have to help make your experience with us as comfortable as possible.