Need-to-know

Learn about your rights and responsibilities, how to escalate concerns, our hospital guidelines and making payments.

Adult sitting beside a child asleep in a hospital bed, gently resting a hand on the child while monitoring them.

You know your child best. If you’re worried your child's condition is getting worse, follow the Raise It process.

Healthcare worker standing beside a child in a hospital bed, helping while the child colours at a small table.

Learn about the Australian Charter of Healthcare Rights and how they apply to all patients, families, visitors and staff.

Adult holding a young child’s hand while walking down a hospital corridor, with other people in the background.

Safety and behaviour

When everyone does the right thing, it makes delivering the best care for your child easier.

Adult sitting on a bed using a laptop and writing in a notebook while talking on a mobile phone, with a young child sitting nearby in the background.

Fees and payments

Learn about choosing to have your child admitted as a private patient or a public patient, what that entails and who can help you.

NSW Health staff member wearing a radio on a lanyard talks with another person in a hallway.

Complaints, concerns and compliments

We value feedback from patients, families and visitors. It helps us shape and improve how we deliver our care to patients.

Our approach to care

The Sydney Children's Hospitals Network is committed to providing patient-centred and family-centred care.

We're committed to providing healthcare that:

empowers patients and their families and fosters independence
supports family care-giving and decision-making
respects patient and families' choices, values, beliefs and cultural backgrounds
builds on individual and family strengths
involves patients and their families in planning, delivery and evaluation of health care services.

Dignity and respect

Health care practitioners listen to and respect patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.

Information sharing

Health care practitioners communicate and share information with patients and families about treatment and the plan for care. Patients and families receive timely, complete and accurate information, to effectively participate in care and decision-making.

Participation

Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Collaboration

Patients, families, health care practitioners and other hospital staff work together in policy and program development, implementation, evaluation and improvement; in health care facility design; and in professional education, as well as in the delivery of care.