Emergency services

For all medical emergencies call 000.

Medical emergencies

Medical emergencies: call 000 If your child requires emergency treatment, please call 000 for an ambulance or drive to your closest hospital’s Emergency Department.


Poisoning: call the NSW Poisons Information Centre on 13 11 26 or visit the website.

Mental health emergencies

Call 000 or 1800 011 511.

Child Protection Helpline

To make a report about a child or young person at risk of significant harm, please call 132 111. Open 24 hours, 7 days a week.

Medical enquiries

Health Direct is the health advice line available across Australia the number is 1800 022 222; additional emergency numbers — including those for Youthline, Lifeline, the NSW Poisons Information Centre and the Alcohol and Drug Information Service — and general numbers of local hospitals and Public Health Units may be found at the website of NSW Health.

Emergency services at The Children’s Hospital at Westmead

The Children's Hospital at Westmead Emergency Department is open 24 hours a day, seven days a week.

The Emergency Department is located in our brand new building on Hawkesbury Road, before The Children's Hospital at Westmead. Look for the 'Westmead Health Precinct' sign on the side of the building.

The Emergency Department is located inside the Main Entrance (Entrance 10, level 2, street level). There is no need to call first, just bring your child if they have an emergency problem. Children are seen in order of urgency.

Additional parking can be found directly underneath the new Children's Emergency Department, in P5. Enter via the new building's main entry driveway and take the ramp down.

If driving, come via Hawkesbury Road, Westmead. 

Emergency services at Sydney Children’s Hospital, Randwick 

Sydney Children's Hospital, Randwick's Emergency Department is located on High Street, Randwick, adjacent to the Hospital's main entrance.

There is no need to call first, just bring your child if they have an urgent health problem. Children are seen in order of urgency. Sydney Children's Hospital, Randwick provides emergency services 24 hours a day, 7 days a week to children under 16 years of age.

Sydney Children's Hospital, Randwick is co-located with the Prince of Wales Hospital, Prince of Wales Private Hospital and the Royal Hospital for Women. If parking in the Campus' underground car park, families will need to follow the internal signs to Sydney Children's Hospital. Do not hesitate to ask staff at the enquiries counters for directions.