Emergency services

For all medical emergencies call 000.

Medical emergencies

Medical emergencies: call 000 If your child requires emergency treatment, please call 000 for an ambulance or drive to your closest hospital’s Emergency Department.


Poisoning: call the NSW Poisons Information Centre on 13 11 26 or visit the website.

Mental health emergencies

Call 000 or 1800 011 511.

Child Protection Helpline

To make a report about a child or young person at risk of significant harm, please call 132 111. Open 24hours, 7 days a week.

Emergency services at The Children’s Hospital at Westmead

The Children's Hospital at Westmead Emergency Department is open 24 hours a day, seven days a week.

The Hospital is located at the corner of Hawkesbury Road and Hainsworth Street, Westmead. 

From early March, the new Emergency Department will relocate to the Westmead Health Precinct's newest building. The map below will be updated when that change takes effect. 

The Emergency Department is located inside the Main Entrance (in the Main building, level 2). There is no need to call first, just bring your child if they have an emergency problem. Children are seen in order of urgency.

If driving, come via Hawkesbury Road, Westmead. 

Parents and Visitors details important information such as accommodation, visiting hours and wheelchair access.

See the Where's Westmead page for transport and parking information.

Emergency services at Sydney Children’s Hospital, Randwick 

Sydney Children's Hospital, Randwick's Emergency Department is located on High Street, Randwick, adjacent to the Hospital's main entrance.

There is no need to call first, just bring your child if they have an urgent health problem. Children are seen in order of urgency. Sydney Children's Hospital, Randwick provides emergency services 24 hours a day, 7 days a week to children under 16 years of age.

Sydney Children's Hospital, Randwick is co-located with the Prince of Wales Hospital, Prince of Wales Private Hospital and the Royal Hospital for Women. If parking in the Campus' underground car park, families will need to follow the internal signs to Sydney Children's Hospital. Do not hesitate to ask staff at the enquiries counters for directions.

See the Where's Randwick page for transport and parking information

Changes to High Street - from 31 March 2017

  • Ambulance access to the High Street Ambulance Bay will remain the same.
  • Two Emergency parking spaces are located directly in front of the Emergency Department. A Transport for NSW Traffic Controller will be stationed in this area 24/7 to assist families requiring Emergency care.
  • Additional short-term parking is available on Clara Street, adjacent to Sydney Children’s Hospital, Randwick’s Emergency Department, and Hospital Road.