Burns service, Sydney Children's Hospital, Randwick
Contact
Location: Outpatient Department, Level 0, Building C
Opening hours: 2pm every Tuesday (excluding public holidays)
Phone: (02) 9382 1484
Email: SCHN-SCH-OPD@health.nsw.gov.au
For long term scar management, please contact the Physiotherapy department on (02) 9382 1050 for an appointment.
About our service
The Burns service at Sydney Children’s Hospital, Randwick, offers assessment and management of intermediate and minor burn injuries to children of all ages (generally burns up to 10% TBSA).
Our service is managed by the general surgery department, and our staff include Doctors, Nurses, a Child Life Therapist, a Physiotherapist and a Clinical Photographer.
Referral process for clinicians
Our clinic manages intermediate and minor burn injuries only. Complex or major burns are not treated by our service and should be referred to the Statewide Burn Service based at The Children’s Hospital at Westmead.
Our department is using Consultmed to manage referrals. The Consultmed platform allows health professionals to send e-referrals to us securely.
Consultmed questions and technical support: helpdesk@consultmed.co
Referral and appointment process for parents and carers
Request a referral
To make an appointment at our clinic, you will need a referral from your GP, paediatrician or specialist.
They will assess your child, discuss your concerns, and make a referral to the appropriate service.
Track your referral
Our department uses Consultmed to manage referrals. Your referring clinician sends the e-referral to us using the secure Consultmed platform.
Once we receive the referral, we will send you an email with your tracking information. We will update you as we process the referral and book your appointment.
To receive these updates, please ask your referring clinician to include your email on the referral.
If your clinician has questions about Consultmed or require technical support, they can contact helpdesk@consultmed.co.
Need support?
If you need help or have questions about the referral and appointment process, please contact us.
Phone: (02) 9382 1776 or (02) 9382 1784 (during business hours)
Your child's visit
You may receive a phone call the day before your appointment to discuss arrival time.
Your child may also be asked to fast from midday. The nurse will discuss options for pain relief. You should give your child paracetamol (e.g. Panadol) or ibuprofen (e.g. Nurofen) before leaving home. You may wish to bring a comforting toy or favourite game for your child, as there may be some waiting time.
Be open and honest with your child about what is going to happen to the level of their understanding. This will help to reduce their anxiety. There is a team of health care professionals to support you and your child during their journey.
If your child has additional sensory or behavioural needs, please tell the staff beforehand.
