Are you worried your child is getting sicker?

We want to work with you to ensure your child gets the best care possible.

What is REACH?

REACH is a system that enables you to escalate your concerns if you are worried your child is getting sicker through a no-blame stepped approach.

Who can use REACH?

REACH can be used for or by anyone admitted to The Children’s Hospital at Westmead or Sydney Children’s Hospital, Randwick.

How does REACH work?

REACH is a series of steps to use if you are worried your child is getting sicker.

If your child is an admitted patient and you are worried that they are getting worse, please use the REACH steps to raise your concerns.

RECOGNISE Let the nurse caring for your child know you are worried. Our staff understand that you know your child best, and it is important you let us know when you notice changes. We can then work together to get your child what they need.
ENGAGE If you are still worried that your child needs more help, speak to the nurse in charge and let them know why you are worried.
ACT If you are still worried, you can request a nurse call a “Clinical Review”. This means a doctor involved in your child’s care will see your child and speak to you.
CALL If the Doctor has seen your child and you are still very worried, you can ask a nurse to call a “Rapid Response”. This means your child will be seen by a team of people very quickly.
HELP You can dial “2222” on any of the Hospital phones at any time and make a REACH call. Dial “2222” on any Hospital phone to make a REACH call.

Making a REACH call

Dial 2222 on any Hospital phone at any time. When the operator answers, tell them:

  • You want to make a REACH call.
  • The name of your child’s doctors.
  • The ward and bed number your child is located in.

This information allows the operator to get a team to see your child very quickly. Making a REACH call is like calling ‘000’ for an ambulance when you are at home.

REACH is not a complaints system. If you have a complaint about your child’s care, please let a member of your child’s team or the Patients’ Friend know.

Will I upset staff if I use REACH?

No. Staff understand that you know your child best. We need to work together to care for your child. If you are worried that your child is getting worse, REACH out to us.

Download the REACH poster