Hospital services and facilities

We understand that being away from home can be unsettling and we’ll do everything possible to make this time easier for you. 

If you need help at any time while you are in the hospital, please don’t hesitate to ask our staff who will be more than happy to help.

We also appreciate your comments on how we could improve the service provided to your child and family at the hospital.


There are three ATMs available on campus

  1. High Street entrance of Sydney Children’s Hospital, Randwick, opposite admissions and next to pharmacy
  2. The Prince of Wales Hospital, High Street entrance
  3. The Prince of Wales Hospital foyer, Barker Street entrance, opposite the car park lifts. 

Baby change tables

Baby change tables are located in

  • the disabled toilets on levels 1, 2 and 3
  • the parent room on level 0 (south west wing – opposite the respiratory department). 


Breastfeeding room

A breastfeeding room is located on level 0, opposite the outpatients department.

To gain access to this room please ask nursing staff on your ward or in the outpatients department.

A breast pump is also available, however you will need to provide your own consumables e.g. for tubing and bottle.

A parent room is also available on level 0, south west wing – opposite the respiratory department.

Home Equipment Lending Pool (HELP)

  • The Home Equipment Lending Pool (HELP) provides hospital patients with acute or chronic conditions access to consumables (disposable singe-use products)
  • temporary loan of approved equipment on discharge from the hospital
  • attending outpatient services.

All equipment supplied through the HELP centre requires a deposit and service/hire fee. The deposit is refunded upon return of equipment.

If the parent or carer is unable to pay either the loan fee or consumable fee they can discuss this with a social worker on (02) 9382 1021.

The HELP centre is open Monday – Friday, 8:30am – 5pm (closed between 1pm – 2pm daily).

For further information please contact the HELP Officer on (02) 9382 1985.

Hospital School

Sydney Childrens Hospital School is run by the Department of Education. The school looks after educational services within the hospital and provides continued quality education for hospitalised students and siblings.

Please contact the school for information on enrolment and the sibling program.

Contact (02) 9382 1510 or (02) 9399 7119 or visit Sydney Childrens Hospital School.



Sydney Children’s Hospital, Randwick pharmacy

The pharmacy is located on level 0, opposite Sunny’s Café. The hospital pharmacy can only dispense from prescriptions written within the hospital and for items that cannot be obtained at a retail pharmacy.

Monday – Friday, 9am - 4:30pm (closed for lunch 1pm – 2pm)

Phone: (02) 9382 1367

Hospital foyer pharmacy

A retail pharmacy is located in the Barker Street foyer on level 0, opposite the chapel.

Monday – Friday, 8:30am – 6pm

Phone: (02) 9382 8800

Ronald McDonald House Family Room

Located inside the hospital, The Ronald McDonald House Family Room provides families with a home away from home. Families can access a kitchen, accessible bathroom, laundry facilities, lounge and play area as well as two bedrooms (for day use only).

To protect the health and safety of patients and families, any child or adult who is unwell should not enter the Family Room.

Location: level 2, 7 days a week 9am – 9pm

Gift Shop

Sydney Children’s Hospitals Foundation gift shop has something for everyone including a wide selection of gifts, cards and wrapping paper, foil balloons in all shapes and sizes, plus drinks and snacks.

Mobile phone accessories, soft toys, slippers and a whole range of essentials are also available.

Free delivery to the wards can also be arranged. Profits from the gift shop are donated to Sydney Children’s Hospital, Randwick.

Visit us

Campus Centre, level 0, Barker Street entrance

Monday – Friday: 7:30am – 5pm

Saturday: 9.30am – 2.30pm

Phone: (02) 9382 1687

Public and accessible toilets

Public and accessible toilets are located on levels 0, 1, 2 and 3 in the main corridors of Sydney Children’s Hospital, Randwick.

Accessible toilets with equipment are located on:

  • level 0, accessible bathroom including access to a hoist (south west wing opposite the respiratory department)
  • level 1, opposite ward C1south:height adjustable change table, no hoist
  • level 2, opposite Rehab2Kids: push button electric door access, height adjustable change table and ceiling hoist (only open during business).
Last updated Wednesday 21st February 2024