Complex Care Coordination services in NSW and ACT

Complex care coordination provides a single point of contact for care, information and support for your child, when and where you need it.

Looking after a child or young person with a complex medical condition is difficult, especially when there are many people involved in the child’s care.

Care coordinators, or care navigators, can guide and link you to the different services your child needs, to help you feel confident with your child's care. They work with you to decide how long you may need the support for.

Each health service has a different way to enrol children and young people in complex care coordination. The service at the children’s hospitals in Sydney is the KidsGPS service.

Reach out to the service closest to you or speak to your local doctor to make a referral.

To help you find the name of your Local Health District, search your suburb on the NSW Health map.

• Ensuring communication between the different teams, services and you, including your child’s GP, specialists, hospitals, private health providers, social care services, school and allied health professionals 
• Helping you understand the different parts of the health and social care systems, and how they work together for you 
• Providing information, education and resources 
• Care Planning that is specific for you and your child, which could include what treatment is needed and where to access 
• Supporting care closer to home, when possible. This will save the costs associated with multiple visits such as travel and accommodation
• Using virtual care options 
• Connecting you with travel and accommodation options for medical appointments or procedures.