Evaluating health information online

Many parents turn to online information for answers to their child’s health-related concerns.

However, with so much information online, it can be hard to determine if the information is correct and trustworthy.  

Half of the health-related searches completed online are on behalf of others, for example, the person’s child, parent, neighbour or other relative.

Finding information written online does not guarantee it is correct. The checklist below is a tool to help you find health information from a trustworthy source.

The CRAAP test- Checklist for online health information

C-Currency: Is the information current or out of date? When was it published?  

R-Relevance:  Does it relate to your needs? Who is it written for?

A-Authority: Who is the author? What are the author’s credentials to write on the topic?

A-Accuracy: Is the information backed by evidence? Can you verify elsewhere?

P-Purpose: Is the goal to inform, teach, sell or entertain? Is there bias?

Most public health information is general and may not apply to your child’s specific situation. Reliable websites, podcasts or media should include a disclaimer stating the information does not replace medical advice from a doctor.  

Be cautious about websites that: 

  • promise a quick fix or cure 
  • use emotional language to persuade 
  • request personal details upfront 
  • offer payment plans for health solutions 

These websites often don’t have your best interest at heart.

Where to find credible health information:

  • Your family doctor or pharmacist  
  • Health care phone services, for example: 
    • HealthDirect (1800 022 222) 
    • Poisons Information Centre (13 11 26) 
    • Lifeline (13 11 14) 
    • Kids Helpline (1800 55 1800) 
  • Reliable health information websites, for example: